I was the ECSE Departments' Manager, IT Services and More! -
Until 2006 I only did IT support stuff one day a week and:
For the rest of the week, I worked in the Centre for Telecommunications and Information Engineering as a researcher.
The role Manager, IT Services encompasses the usual hands on computer
support (for pc, linux, unix,mac), the ever ongoing battles with ITS,
Policy creation, and the eternally unloved and not very well maintained
- documentation creation.
Mailing lists, automatic archives of lists, web servers and services all get worked on by myself - and I still maintain a few of these.
In 2007 there was a "restructure" leaving me to pick up maintenance of dept. internal databases and web services [things like thesis allocation process, job request system...]
Also supervision of the remaining 2.x IT support staff - the full time ones being Engineers as well.
I was also the Chairman of the Engineering Faculty IT Operations Group - a committee created to coordinate and improve IT support for the faculty. And once again I held that position until it was disbanded.
As a researcher in the CTIE I have been involved in Multimedia delivery systems research (read that as online video and audio streaming, compression etc). Recently this work has been merged into IPv6 and Wireless systems (WAP, GPRS, Bluetooth, Ethernet 802.11, 2G and 3G mobile phones) as part of the ATcrc Applications Program project.
The aim of this research is NOT to produce applications but to analyse the effect of the applications on those systems - to better help design them.
Some of my publications (conference papers)
I've become an expert in LOTS of operating systems - through necessity in supporting them and for the CTIE research. Currently I use win95, 98, NT, NT server, win2000+ SERVER, SGI IRIX, Redhat Linux, Mac OS, OSX regularly. I also use/install/test video streaming software including Real, Windows Media, MS Netshow, MS Netshow Theater, SGI Mediabase. Similarly with Video Conferencing software/hardware - Picturetel, MS Netmeeting .....
Aren't I glad that eSolutions and eResearch have taken over provision of storage and disaster recovery of data!!!!
Electrical and Computer Systems Engineering | Faculty of Engineering | Monash University